Vipin Vijay

Role of Virtual Assistant in enhancing customer experience

Role of Virtual Assistant in customer experience

Virtual assistant in enhancing customer experience : The world of conversational experience is way beyond our imagination. In any industry customer experience can be modulated through a conversational chat or a voice bot.     I am not talking about the normal conversational experience of “check my bank account balance “ or “press 1 to …

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COVID Bot – How Bots help cope with pandemics!

In my last couple of posts, I explained some basics of a chatbot, in this segment, I am deviating a bit to address the pandemic situation and how bots help in overcoming the same and improving workplace efficiency and achieve digital transformation. Not just COVID, take any pandemic/epidemic/natural disaster, one key constant in all of …

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