Virtual assistant in enhancing customer experience : The world of conversational experience is way beyond our imagination. In any industry customer experience can be modulated through a conversational chat or a voice bot. I am not talking about the normal conversational experience of “check my bank account balance “ or “press 1 to …
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In my last couple of posts, I explained some basics of a chatbot, in this segment, I am deviating a bit to address the pandemic situation and how bots help in overcoming the same and improving workplace efficiency and achieve digital transformation. Not just COVID, take any pandemic/epidemic/natural disaster, one key constant in all of …
Natural language processing or NLP, in short, is, as the name suggests, a method by which a computer becomes efficient and intelligent enough to understand phrases and sentences that are being commonly used by humans. I will give you a simple example, you go to a bank and ask “I want to check my bank …
As the name suggests, a chatbot is a bot that can chat. pretty simple right? Not so quite. Everyone would have encountered a chatbot in their day to day life, may it be on your banking; website, self-guiding you to apply for a loan or a credit card; or it could be a customer service …